Returns
I want to return my order
We're sorry to hear that you'd like to return your order. We're happy to help you through the process. Please contact our customer service within 14 days of receiving your goods so we can check the current status of your order and arrange the return together.
Message us at [email protected] with the following details:
Your order number
Items you want to return (and amount, if applicable)
We will provide you with a return label. There are no additional costs for you.
Please note: Customized items - such as ground beans - cannot be returned.
If you choose to return the item independently at your own expense, we are unfortunately unable to reimburse the costs incurred.
I want to return an opened/used product
Unfortunately, we are unable to accept returns of coffee or other food products that have already been opened, for legal and hygiene reasons.
Non-food items can be returned to us even after the outer packaging has been opened, in accordance with the right of withdrawal.
Can you do an exchange for me?
Unfortunately, an automatic exchange is not possible for system related reasons.
You are welcome to exercise your right of withdrawal and return your unwanted items. You can find all information on the right of withdrawal and the return process here.
To receive the desired product, a new order must be placed. This will be processed in the standard way and is not linked to your return.
When do I get my refund?
Once the return has arrived at our warehouse and been processed, we will refund the amount for the returned item. This process can take up to 14 days. We kindly ask you for your patience.
For the refund, we will use the same payment method you used for the original transaction. A different refund method is not possible for system related reasons. You will not be charged any fees in connection with this refund.
What can I do when I haven't received my refund yet?
Please check your bank statement thoroughly and allow 2-3 business days to pass until your refund is reflected.
Once the return has arrived at our warehouse and been processed, we will refund the amount for the returned item. Please note that processing can take up to 14 days.
If you have not received your refund after this time, please contact our customer service at [email protected]