No problem! You do not have to create an account with us to place your order.

After placing your items in your cart, continue to checkout. There you can select "Guest checkout" and proceed filling out the necessary details.

Unfortunatley it is not possible to reserve a sold out product.

Yes! In the last step of your order, you can enter a different billing address in the Shipping section.

Please check the box next to "Different billing address" and enter your desired billing address.

Unfortunately, we currently do not offer express shipping.

Unfortunately, we cannot place an order via phone for you.

Please check your spam folder in case your order confirmation got marked as spam.

If you are certain that you placed an order but did not receive any confirmation, please contact customer service at [email protected] with the following information:

• Your full name

• Delivery address

• E-Mail you placed the order with

• If possible: Payment method and items purchased

You can find your order number in your order confirmation e-mail, your invoice and in your account.

You can track the status of your order in your order overview.

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Unfortunately, it is not possible to alter any products in your order after the order has been placed.

This includes:

• canceling items

• adding items

• swapping items

• changing the grind level

• switching to a different color

We thank you for your understanding!

Unfortunately, we cannot change your delivery address after you have placed your order.

Unfortunately, we cannot change your billing address after you have placed your order.

Our warehouse moves extremely quickly - unfortunately it is not possible to cancel an order. Please check your cart thoroughly to make sure you are ordering all your desired products.

Of course you can request a return for any product you have ordered (minus customized products, such as grinded beans).